Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with any original seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aigars704@gmail.com. Please note that returns will need to be sent to the following address: 28 Dovedale Rd, Corby NN17 1LP

If your return is accepted, we’ll send you instructions on how and where to return your package. Unless the item is faulty, damaged, incorrect, or otherwise required by law, customers are responsible for the cost of return postage. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aigars704@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

For hygiene and safety reasons, fragrance and beauty products that have been opened, used, or had their protective seal removed may not be eligible for return, except where the item is faulty, damaged, misdescribed, or where you otherwise have a legal right to a refund.

Please contact us if you have questions about whether your item is eligible for return. Gift cards and personalised or custom-made items cannot be returned unless required by law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom 14-day cancellation right
If your order is being delivered to a UK consumer, you generally have the right to cancel your online order within 14 days after receiving the goods, without giving a reason. After notifying us of your cancellation, you generally have a further 14 days to return the goods. Certain exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at aigars704@gmail.com.

This policy does not affect your statutory rights.