Shipping policy

Shipping Policy

We currently deliver within the United Kingdom.

Shipping Costs

Standard UK delivery costs £3.99.

We offer FREE UK delivery on orders over £40.

Order Processing & Delivery

We aim to prepare and dispatch orders as soon as possible. Estimated delivery dates will be shown at checkout where available.

Delivery times are estimates and may occasionally be affected by courier delays, busy periods, public holidays, severe weather or other circumstances outside our reasonable control.

You will receive an order confirmation using the contact details provided at checkout. Where tracking information is available, this will be provided once your order has been dispatched.

Please make sure your delivery address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived by the estimated delivery date, please contact us at aigars704@gmail.com and we will investigate and assist you.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at aigars704@gmail.com, including your order number and, where possible, photographs of the issue.

FROM HEART TO HEART remains responsible for fulfilling your order in accordance with applicable UK consumer law. This policy does not affect your statutory rights.